Quality | Assessment Centre

Review, Mark, Achieve

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Maximise quality throughout your business

Connex’s Quality feature is designed with flexibility in mind. Create custom scorecards to mark interactions in the Assessment Centre, or let our state-of-the-art AI handle it for you.

With intricate scoring metrics, transcription services and AI Speech analytics; Connex’s Quality offers deeper layers of user analysis and customer understanding than ever before.

Benefits of Assessment Centre

Feedback

Feedback

Detailed feedback team and individual performance

Efficiency

Efficiency

Streamlined customer engagement 

Assess

Assess

Assess 20x more interactions than a manual process

Assessment Centre

Organise interactions for analysis

Take the stress out of quality assessment. With Connex’s Assessment Centre managers can easily listen to calls, read transcripts, and mark interactions with our cutting-edge learning system. You can also customise scorecards to gain more control over your monitoring and feedback.

Scorecards

Have AI mark calls automatically or do it manually for increased visibility.

Monitor It All On Your Dashboard

Have full visibility of your performance at a glance from the dashboard. Quickly see where you can improve your strategies.

Data Driven QM

Optimise your contact centre

  • Identify and predict interaction volumes and key trends with the ability to maneuver resource accordingly.
  • Get detailed overviews of your team’s performance.
  • Monitor in a completely customisable dashboard.

"Walking through our call center, looking at ConnexAI is one of my favourite things. It's beautiful, agents love using it, it's simple and there's always new features."

Sebastien Alexanderson

National Debt Advisors

Control Quality, Accelerate Efficiency

Scorecards

Mark interaction outcomes with predetermined scores

Transcript Search

Review archived interaction transcripts

Athena

Automate QM with speed and accuracy

Quality Overview

Set the bar high

Book your discovery session

See ConnexAI in action

We’re so confident your team and your customers will love our Assessment Center solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

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Shaping the Future of Customer Experience.

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